- Free shipping on all USA orders over $30!
- Orders will be Shipped by USPS on the same or next business day of receiving full payment (M-F)
- Separate orders with same shipping address will be combined unless otherwise instructed by buyer.
- USPS Tracking Number will be provided.
- Please contact us (SUPPORT@TONEPEAK.COM) if you have not received your order within the expected shipping time frame detailed below.
- Free shipping on all USA orders over $30! As a Thank You for your purchase, enjoy Free Shipping on all USA orders over $30 on us! Shipping can take anywhere from 2-7 business days to arrive.
- For the orders under $30, we charge the shipping fee $6 per pound.
Shipping fees apply for international orders. We can ship via USPS First Class, Priority, or Express.
Average shipping time for first class international mail is 7-28 business days depending on your country's customs and when they decide to release the package. Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays. Some packages may be released earlier than others, it's just the luck of the draw.
Our goal is that every customer is overwhelmed with excitement & satisfaction with their purchase. In the event that you would like to return or exchange an item, please contact our customer care department for a hassle free return. All returns & exchanges must be submitted within 30 days of purchase.
What Is The Best Way To Return Product?
Just return the product within 30 days of receipt. We will refund the purchase price less handling and processing fees. The bottles can be full or empty.
We recommend the following procedures:
- Carefully package the bottles.
- Send the product Back to the following address:
9461 Charleville Blvd, #546, Beverly Hills, CA 90212
Q: How Long Does It Take To Process A Return?
A:Once our warehouse receives the return, it usually takes 5 business days to process the return. It may take your bank a little longer to post the refund to your account due to billing cycles. We can only issue refund to the same credit card that was charged.
Q: What's Our Refund Policy?
A: We offer a 30 day Money Back Guarantee. If you're not happy with the product for any reason, return it within 30 days and get a full refund less the shipping and processing fee. Even if the bottles are empty we will stand behind our 30 Day Money Back Guarantee. We do request a reason for the return so we can make adjustments in the product and service if they are warranted.
Q: What If My Order Arrives Damaged?
A: Any product that's damaged during shipment is replaced at no charge when you save the package and all the contents. Contact our customer service (firstname.lastname@example.org) if your shipment is damaged.
Q: Which Credit Cards Do You Accept?
A: We accept Visa, Mastercard, American Express and Discover.